1. Digital Services & Custom Solutions

Due to the nature of custom digital services (such as AI automation setup, software development, web development, and consulting), refunds are subject to the following conditions:

• Initial Consultations & Setup Fees: Upfront setup fees or initial deposit payments are non-refundable once work or project onboarding has commenced.
• Project Milestones: For milestone-based projects, payments made for completed and approved milestones are non-refundable. If you wish to cancel an active project, you will only be billed for the work completed up to the date of cancellation.
• Monthly Subscriptions & Retainers: You may cancel recurring monthly service subscriptions at any time. Your cancellation will take effect at the end of the current billing cycle. No prorated refunds are issued for mid-month service cancellations.

2. Physical Goods (If Applicable)

If you purchase physical items or packaging materials through our site:

• Return Window: You have 14 days from the date of receipt to request a return.
• Eligibility: Items must be unused, in the same condition as received, and in their original packaging. Custom-printed or made-to-order items are non-refundable unless defective or damaged upon arrival.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

3. How to Request a Refund or Cancellation

To request a refund, project cancellation, or service adjustment:

1. Send an email to support@hqpack.co (or your designated support email).
2. Include your full legal name, order/invoice number, and a brief description of the reason for the request.
3. Our team will review your request within 3 business days and notify you of the approval or rejection of your refund.

4. Refund Processing Time

If your refund request is approved:

• Your refund will be processed back to the original payment method used during purchase (processed via Stripe).
• Card refunds typically take 5 to 10 business days to reflect on your credit card statement, depending on your card issuer.

5. Contact Us

If you have any questions about this Refund and Cancellation Policy, please reach out to us:

• Website: https://www.hqpack.co
• Email: support@hqpack.co
• Business Address: [Insert Your Registered Business Address]
• Phone Number: [Insert Your Business Phone Number]