Welcome to HQPACK Warriors ([https://www.hqpack.co](https://www.hqpack.co)). By accessing or using our website, paying an issued invoice, or utilizing our software, AI solutions, and digital products, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before engaging our services.

1. Acceptance of Terms

By accessing [https://www.hqpack.co](https://www.hqpack.co), approving a Statement of Work (SOW), or paying an invoice issued by HQPACK Warriors, you confirm that you are authorized to act on behalf of your business entity and enter into this legally binding agreement.

2. Description of Services & Statements of Work

HQPACK Warriors provides custom digital solutions, AI automation, software development, web development, and ongoing technical support. Specific project deliverables, milestones, timelines, and fees will be defined in individual Statements of Work (SOW), proposals, or client agreements.

3. Invoicing, Payment Terms, and Billing

• Payment Gateway: Invoices issued by HQPACK Warriors are processed securely via Stripe Invoicing. Card details are processed through Stripe’s encrypted payment gateway and are not stored on our servers.
• Payment Credit Terms (Net 15 / Net 30): Unless otherwise specified on your invoice or Statement of Work, standard payment terms are Due Upon Receipt, Net 15, or Net 30 from the invoice issue date.
• Upfront Deposits & Work Commencement: For custom or project-based services, a non-refundable upfront deposit (e.g., 50%) may be required before work begins or onboarding starts. Subsequent project milestones will be invoiced according to the SOW schedule.
• Late Payments & Interest: Invoices unpaid past their designated due date (Net 15 / Net 30) are subject to a late fee of 1.5% per month (or the maximum allowed by law) on the outstanding balance.
• Service Suspension: HQPACK Warriors reserves the right to halt active project development, pause automated services, or restrict access to deliverables if an invoice remains unpaid 7 days beyond its due date.
• Taxes: The client is responsible for all applicable local, state, federal, or international taxes, duties, or assessments associated with the purchased services.

4. Refund and Cancellation Policy

All invoice payments and project cancellations are governed by our Refund & Cancellation Policy. In summary:

• Completed invoice payments for approved project milestones or delivered services are non-refundable.
• Recurring monthly retainer invoices can be canceled at any time prior to the generation of the next billing cycle’s invoice.

5. Intellectual Property & Deliverables

• Our Intellectual Property: All content, designs, and branding on hqpack.co remain the exclusive property of HQPACK Warriors.
• Ownership Transfer: Full ownership or licensing rights to custom client deliverables (e.g., source code, workflows, or deployed AI systems) will transfer to the client only upon full settlement of all outstanding invoices related to the project.

6. Client Responsibilities

Clients are required to provide timely feedback, assets, and system access necessary for project execution. Delays caused by client inaction exceeding 14 calendar days may result in project re-scoping or invoicing for work completed to date.

7. Limitation of Liability

To the maximum extent permitted by applicable law, HQPACK Warriors shall not be liable for any indirect, incidental, or consequential damages (including lost profits or business interruption). Our total liability for any claim arising from our services shall not exceed the total amount paid by the client on the specific invoice giving rise to the claim.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed under the laws of [Insert State/Country]. Any dispute that cannot be resolved amicably shall be submitted to binding arbitration in [Insert City/Jurisdiction].

9. Contact Information

For billing inquiries, invoice adjustments, or legal questions, please reach out to us at:

• Legal Entity Name: HQPACK Warriors
• Website: https://www.hqpack.co
• Billing Email: support@hqpack.co
• Business Address: 30 N Gould St Ste R
  Sheridan, WY 82801
• Phone Number: +1-800-555-0199